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Tenjin Ideas Portal
Status Already exists
Created by Guest
Created on Jan 21, 2021

Bring a Net Promoter Score (NPS) type capability to help measure how well Tenjin is performing and aid customer loyalty

NPS is a quick measure to estimate customer satisfaction, and chatbots are ideal for this purpose.

There is a multitude of options, such as:

  • Ask for NPS after performing actions through Tenjin

  • Rate and ask for NPS at end of a transaction

  • Ping users to periodically ask for NPS score

  • Use NPS to track improvements and when Tenjin couldn't help the user

  • Roll data up to analytics/dashboard

  • Attach files