Skip to Main Content
Tenjin Ideas Portal
Created by Guest
Created on Apr 24, 2023

Admin Conversation History - Ability to see a summary of a user's conversation

Whilst reviewing the Conversation History section in Admin, some of my user's conversations are very long and it would be great if I could, for example:

  • See a simple summary of the full conversation

  • Be able to understand if the user received a satisfactory answer to their query

  • Understand if they were happy with the overall outcome

  • Be informed if they did not complete the full journey at least once, and if they dropped out, where did they drop out

The ideal solution, in addition to some standard summary information, would be the ability to ask Tenjin questions about the user's conversation history so that I can dig into the conversation in more detail (if necessary).

  • Attach files