It would be great if I could add my own text to the conversation history, or label parts of the conversation, because what I would like to be able to do is extract specific information from the conversation that I can send to an Agent at the same time as transferring the user. I'm hoping this will make it quicker for the Agent to review the conversation the user had with Tenjin, and if there was an ability to summarise the conversation as well, that would be amazing!
