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Tenjin Ideas Portal
Status Will not implement
Created by Guest
Created on Mar 26, 2024

Ability to easily find questions being asked that have no answer returned

As my users have a conversation with my assistant, there is no easy way for me to see when there are no results returned from Document Search or QnA.

QnA does have a 'misses' area, but for me to know there are misses I need to go in there, there is nothing in the Dashboard (or similar) telling me there are things I need to do.

There is also nothing for misses with Document Search.

My aim is to close the conversation loop, so if my assistant is being asked a question it can't answer, I need to know so that I can review that question, determine if it's a sensible question, and if so, add the answer either through QnA or Document Search, depending upon what data source is being queried.

I could add Expert Assist into the mix, but I am intending to supplement QnA / Document Search as it is needed to fill those gaps within its knowledge if it's a question I can answer.

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