Ability to provide a wizard and/or prompts to help onboard new accounts and users in a self-service fashion, whilst also making sure the wizard / prompts are always available if a user would like a reminder.
At the moment there's a lot of talk around hand-holding new customers and setting-up their accounts for them on their behalf, when in reality going forward we want to make the process as simple as possible for users; the UX third party should be able to help with this when we're ready for that review.
Related Dev stories:
Investigate: Pendo
Pendo - Get simplest possible thing into production
Being completed as part of this: https://biomni.aha.io/features/TJ-146