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Tenjin Ideas Portal
Status Will not implement
Created by Guest
Created on Mar 10, 2021

Ability to temporarily disable a skill

In some cases you may go to the effort of setting-up / configuring a skill but want to temporarily disable it from use by the bot; for example:

  • Whilst you're populating content.

  • The third party (Front Office, ServiceNow, Quickwork flow) is temporarily unavailable.

Configuring a ServiceNow or Front Office instance (for example) can be quite a bit of work, so you wouldn't want to have to do that multiple times if it was temporarily unavailable.

Example use cases:

  • We have a Front Office instance that automatically shuts down on a schedule to save hosting costs, so if someone tries to use the QA bot without turning the instance back on errors in the bot (and within the DevOps Analyzer) appear.

  • Moving between QnA versions (e.g. 4 to 5) - you need both skills to migrate content but wouldn't want them enabled at the same time for too long; this is on the assumption it's not done automatically by us on behalf of the customers.

  • Attach files