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Ability to expand the 'conversation flow' functionality with 'back-end flow' functionality?

Can you add a back-end workflow because at the moment alternatives are having to be used (Quickwork / Power Automate); I'd like the ability for flow functionality to exist outside the Bot, especially as some tasks take time to complete. It would a...
almost 2 years ago in  0

Ability to bulk export and import data (provides tenant backup capability)

To make backing-up my tenant easier and quicker, or migrating it from one system to another, would it be possible to back it up / export it one go, with the additional option of deciding what I backup within the tenant; for example, all flows and ...
almost 2 years ago in  0 Planned

Ability to compare one or more conversations

I would like to compare answers to questions in flows. If I could see them side by side, it would be easier to see how the bots are being used and how I can improve my knowledge base and the questions asked. Due to third party integrations, it’s m...
almost 2 years ago in  0 Will not implement

Ability to easily keep dated file backups of my data

I am currently keeping backups of some of my data by exporting it from the Admin area. What would be good as a small quality of life update, and I hope it would benefit others, is for the filename to contain the date and time the export took place...
almost 2 years ago in  0 Planned

Ease of editing knowledge topics

Is it possible to add an option to edit the name of a topic on the knowledge page, only I sometimes find myself going back-and-forth between the topic and knowledge pages just to tweak the name of my topic. It is also not immediately obvious how t...
almost 2 years ago in  0 Planned

Admin banner (and bot notification) to provide messaging to users

Internally we use Teams to notify staff of deployments (and downtime), but there is nothing informing people in the process of using Tenjin who could lose their conversations and any unsaved admin updates. We would also like a way of providing use...
almost 4 years ago in  0 Will not implement

Legacy knowledge base indication

Is it possible to include some kind of indicator to show when legacy QnA KBs exist? It's not obvious from the QnA page.
about 2 years ago in  0 Will not implement

ServiceNow Tenjin App - Multi-domain support

Now we have added the domain plugin to one of our instances and are beginning to understand more about it, I think it would be good to investigate what this means for the Tenjin app. We may get MSPs who need to install on a domain enabled instance.
about 2 years ago in  0

Handle follow on and action prompts automatically in QnA flow action

The QnA skill would automatically display the button prompts when navigating questions. Is there a way we could include the buttons in flow automatically somehow so flows themselves do not need to process the display of the buttons?
about 2 years ago in  0 Will not implement

Perhaps have the Agent Handoff action use the custom transcript action

Now that we have an Action in Flow to retrieve the Transcript from the conversation, perhaps we could use this to allow the customisation of the amount of messages and to format the Transcript before sending it over to the QW Journey.
about 2 years ago in  0 Planned