Tenjin

Requested by Gus and Costas We would like to be able to compare two variables within an IF statement, such as the 'count' and 'total' values within a loop.

When there is a long QnA answer outputted to the assistant, it can scroll some of the information out of view, but if I was talking to a human I'd like to think they would enter a small amount of information, wait a short period, and then output t...

Supplied to the Dev team by Costas Logging: We need to be able to track flow runs (like Quickwork History), as well as what components were executed, variable values, etc. It is an essential part of all flow products and the only way to find out...

We recently added a useful binary attachment upload feature to Tenjin so we can upload attachments to Zendesk as binary instead of base64. Now we need to use this for Cherwell platform. However, their API also requires the size of the document to ...

We are looking to embed webchat into our web-based products. We would therefore like some more flexibility around styling and there are a number of key expected styling options which are currently not available. As well as our requirements, I'm su...

When creating an expert assist question it would be useful to have a section to manually add in user details such as an email address. This way we could utilise expert assist for users accessing it anonymously i.e. from a web portal and allow them...

GPT functions allow the LLM to infer whether it has captured enough information in a conversation to then create a pre-defined JSON object that can be passed to an external system. We have tested this concept with a helpdesk capture flow that has ...

As I build-up my list of project flows, it would be great to be able to order them either by name or last edited date and time, potentially using column headers at the top of the table - column headers would be a useful addition so that it's clear...

When using the query tool within the QnA administration area, it would be great if I could: See what topic the question is stored in within the results. Have a link to get to the QnA pair so that I can edit it.

If I am developing an assistant. I want to run it to test. As I run it, I want to see how the flow is executing and variables are changing - basically a "live" version of the debug view (or something close) in the Test assistant screen. Having to...