Tenjin

To make backing-up my tenant easier and quicker, or migrating it from one system to another, would it be possible to back it up / export it one go, with the additional option of deciding what I backup within the tenant; for example, all flows and ...

I am currently keeping backups of some of my data by exporting it from the Admin area. What would be good as a small quality of life update, and I hope it would benefit others, is for the filename to contain the date and time the export took place...

Is it possible to add an option to edit the name of a topic on the knowledge page, only I sometimes find myself going back-and-forth between the topic and knowledge pages just to tweak the name of my topic. It is also not immediately obvious how t...

Now that we have an Action in Flow to retrieve the Transcript from the conversation, perhaps we could use this to allow the customisation of the amount of messages and to format the Transcript before sending it over to the QW Journey.

It's difficult to find a topic on the Knowledge page when there is a lot because they are not in a logical order; e.g., alphabetical. Is it possible to improve the topic page to allow sorting, or at a minimum, display the topics in alphabetical or...

This allows to have components that are not needed at the moment but they may be needed in the future e.g. enabling ServiceNow functionality at a later stage

When you go into a Conversation History it would be great to see if the overall sentiment from the user for that conversation was Positive, Negative or Neutral. We have the measurements and the ability to record that info by asking the user, but a...