Tenjin

It's difficult to find a topic on the Knowledge page when there is a lot because they are not in a logical order; e.g., alphabetical. Is it possible to improve the topic page to allow sorting, or at a minimum, display the topics in alphabetical or...

Currently the CallFlowRefAction only allows the flow reference to be a constant value, but we would like to configure this from a variable expression. Now there is a Query CLU action, the ability to trigger a flow from the result data, rather t...

To help incorporate the workspace into a customer's suite of employee-focused tools, can it allow personalisation by allowing a customer to upload their own company logo and use their own set of colours that match their brand?

Using the QnA flow actions, it would be great if we could return all QnA items within a specific topic, rather than having to query QnA with a specific phrase - can we simply tell it to 'return all'? This will allow us to output all the items in o...

This allows to have components that are not needed at the moment but they may be needed in the future e.g. enabling ServiceNow functionality at a later stage

When a record producers is assigned to a Tenjin Assistant, an entry is created in QnA under Record producers. If the RP is removed from the assistant, the Qna enrty is deleted

When a major incident is created in ServiceNow, create an entry in QnA in the Major Incidents topic. Once the incident is resolved, the entry is removed.

Notify a user in Tenjin of a new approval or new survey request by utilising the existing notification framework used for incidents

in all ServiceNow flows we use the SN REST API to perform different tasks. We always have to define the SNOW URL and credentials separately. We should be able to use the URL and credentials defined at skill level, in a flow. It reduces configurati...

This is becoming more of an issue as we roll out more POCs and I suspect might be frustrating for customers. After some POC flow work in Tenjin, it often becomes clear that some renaming is neccessary to make the project flow view neater, implemen...