Tenjin

With the introduction of Measurements and the ability to have surveys, feedback linked to QnA / QnA Suggestions, and Open Questions, there is currently no way for the Admin to quickly and easily view this feedback in order to action it. Is it poss...

Is it possible to limit how far out the flow designer can zoom? Should the outer limit of zoom keep what is on screen readable to the human eye? How useful is a fully zoomed out flow?

A question more than a suggestion: Developing Tenjin flows has shown that some flows can become very large. This can hinder navigation and make readability at wider zoom levels difficult or impossible. In many of these flows, 'Assign Variable' act...

How feasible would it be to have an option to switch to display a left to right flow direction in the UI? I'm wondering if this would allow a more zoomed in overview of a flow on widescreen monitors.

While it's possible to zoom out from flow when this occurs, the disappearance of the flow leaves the screen blank which might give the inital impression that the flow has been lost. I wonder if the mouse flick functionality contributes to this (ev...

When we integrate Tenjin with our Customer Support live chat application, we would like both our customers and Support Agents to send and receive file attachments, whilst also making sure our Support Agents do not receive virus / malware infected ...

Within Conversation Flow, if a WHEN is added with a number of different cases, it can get a bit annoying to have to keep scrolling left and right each time you want to add a new case (with the "Add Case" button). Would it be possible to add a new ...

Allow the user to be directed to Agent Handoff from a QnA pair using Action Links.

When Tenjin runs in an authenticated environment (ServiceNow, Front Office, Customer Portal etc), it knows who the user is. User properties like user ID, user name, email address can be used in flow and skills that require email verification reco...

When working from an existing FAQ data, the ordering of when questions and answers are entered doesn't really matter as the questions have already been defined. However, when working with data that does not yet have existing questions, it may feel...