It's difficult to find a topic on the Knowledge page when there is a lot because they are not in a logical order; e.g., alphabetical. Is it possible to improve the topic page to allow sorting, or at a minimum, display the topics in alphabetical or...
This allows to have components that are not needed at the moment but they may be needed in the future e.g. enabling ServiceNow functionality at a later stage
Provide Sentiment Analysis on the whole Session (Transcript)
When you go into a Conversation History it would be great to see if the overall sentiment from the user for that conversation was Positive, Negative or Neutral. We have the measurements and the ability to record that info by asking the user, but a...
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Planned