Tenjin

Would it be possible to automatically tick the topics that have to be included in the export of a topic due to follow-on prompts? Save the user looking for and ticking each one individually?

It would be great if I could add my own text to the conversation history, or label parts of the conversation, because what I would like to be able to do is extract specific information from the conversation that I can send to an Agent at the same ...

Whilst reviewing the Conversation History section in Admin, some of my user's conversations are very long and it would be great if I could, for example: See a simple summary of the full conversation Be able to understand if the user received a sat...

Is it possible for us to know what the user's language is when interacting with them so that we can manage different languages in different ways, making sure we can either translate the user's comments or route them to a Customer Support Agent tha...

When new users start using flow, or I come back to it after a break, it's not always easy to know how I need to structure the data into the inputs of a flow action. For example, just recently, I forgot I need to specify a single value as an array ...

Assign a "correlation" identify to a Form that is submitted by Tenjin to external w/flow. This acts as request id, allowing external w/flow to include in any updates. Within the Activities area of the User Workspace, a user must be able to filter/...

When Tenjin is embedded on a website page, is it possible to capture more information, such as the page the user is on, pages the user was on, a product they're viewing, the logged-in user's details, etc.? Depending upon the use case of the assist...

I notice that if I use natural language to search (rather than just keywords), the results are highlighting words like 'can', 'how', 'do' etc. Can we exclude these words somehow so they don't come back as highlighted results?

We are currently testing with a KB that relates to NSS. Having the term 'NSS' in a question is likely to be common in this scenario but can skew scores. Is it possible to have an exclude list? I expect customers might want to include their organis...

Launching the dialog from anywhere in a scrolled page via the shortcut (and maintaining the scroll position) would allow quicker test -> amend -> test cycle of a Q&A pair being worked on.