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Agent Handoff - Send conversation history

Copied from Azure DevOps (ref: #2834) When starting a new conversation with an Agent, make sure they're sent the history of the conversation from Tenjin, care being taken that we only send what's relevant to the Agent - how do we identify what's r...
over 3 years ago in  0 Shipped

Flow - Debugging

Moved from an Azure DevOps story (#2897) Allow the admin flow persona to see what part of the flow is currently running, making it easier to build flows. User Power virtual assistant to see how it works there. Assistant on the Tenjin site se...
over 3 years ago in  1 Shipped

Flow - Sub / multi flows

Supplied to the Dev team by Costas Sub / multi flows: A single flow is difficult to manage when trying to develop a real world process. Components like multi-choice and when-if do make a difference but the ability to have more than one flow and ...
over 3 years ago in  1 Shipped

Flow - HTTP action and returning data (singular and multiple)

Supplied to the Dev team by Costas HTTP: I think the current plans are OK (e.g. variable inclusion, POST, GET etc). It is not clear how the flow will make returned data available for further processing within the flow, I see 2 main scenarios, ...
over 3 years ago in  0 Shipped

Flow - When-if component

Supplied to the Dev team by Costas When-if component: If using a variable from a choice component, present a list of the possible values.
over 3 years ago in  0 Shipped

Onboarding wizard for new customers

Ability to provide a wizard and/or prompts to help onboard new accounts and users in a self-service fashion, whilst also making sure the wizard / prompts are always available if a user would like a reminder. At the moment there's a lot of talk aro...
almost 4 years ago in  2 Shipped

Allow publishing of expert assist accepted answer (or selected answers) to go to a publish flow (to write to an external KB)

Some customers have their own KB and would like to publish to that instead.
over 1 year ago in  0 Shipped