All ideas

While it's possible to zoom out from flow when this occurs, the disappearance of the flow leaves the screen blank which might give the inital impression that the flow has been lost. I wonder if the mouse flick functionality contributes to this (ev...

When we integrate Tenjin with our Customer Support live chat application, we would like both our customers and Support Agents to send and receive file attachments, whilst also making sure our Support Agents do not receive virus / malware infected ...

Within Conversation Flow, if a WHEN is added with a number of different cases, it can get a bit annoying to have to keep scrolling left and right each time you want to add a new case (with the "Add Case" button). Would it be possible to add a new ...

Allow the user to be directed to Agent Handoff from a QnA pair using Action Links.

When Tenjin runs in an authenticated environment (ServiceNow, Front Office, Customer Portal etc), it knows who the user is. User properties like user ID, user name, email address can be used in flow and skills that require email verification reco...

When working from an existing FAQ data, the ordering of when questions and answers are entered doesn't really matter as the questions have already been defined. However, when working with data that does not yet have existing questions, it may feel...

Is it possible to delete a container without deleting all the actions within it, or giving the user a choice between: Deleting the container and all the actions in it; or Delete only the container, leaving all the actions within it in situ.