All ideas

This allows to have components that are not needed at the moment but they may be needed in the future e.g. enabling ServiceNow functionality at a later stage

When a record producers is assigned to a Tenjin Assistant, an entry is created in QnA under Record producers. If the RP is removed from the assistant, the Qna enrty is deleted

When a major incident is created in ServiceNow, create an entry in QnA in the Major Incidents topic. Once the incident is resolved, the entry is removed.

Notify a user in Tenjin of a new approval or new survey request by utilising the existing notification framework used for incidents

in all ServiceNow flows we use the SN REST API to perform different tasks. We always have to define the SNOW URL and credentials separately. We should be able to use the URL and credentials defined at skill level, in a flow. It reduces configurati...

This is becoming more of an issue as we roll out more POCs and I suspect might be frustrating for customers. After some POC flow work in Tenjin, it often becomes clear that some renaming is neccessary to make the project flow view neater, implemen...

I have an assistant with many project flows. I have received an error but in the error message, I can only see the project flow numeric id, not the project flow name. Is it technically feasible to add names of objects to the messages so they can e...

When you go into a Conversation History it would be great to see if the overall sentiment from the user for that conversation was Positive, Negative or Neutral. We have the measurements and the ability to record that info by asking the user, but a...

When designing a form in Tenjin and the ones that have come from ServiceNow it would be great if Tenjin had the ability to translate the display values and save the form so that you could call it using a language code. Then the user would see the ...

Have the ability to have User/Conversational persistent variables to become global variables that are visible in all flows for that assistant. At present we have to use the "if trick" to check if a variable has been set and then you can view it in...