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Merge and split functionality in QnA

As an attempt to accelerate the administration of Tenjin, having the ability to easily split and merge QnA pairs. After an import of a document or URL, it is very likely that the default import may have split the original file or URL in a non-idea...
almost 2 years ago in  0 Planned

Knowledge> Topic Export: Auto tick/select dependent topics in Topic Export once they have been detected

Would it be possible to automatically tick the topics that have to be included in the export of a topic due to follow-on prompts? Save the user looking for and ticking each one individually?
almost 2 years ago in  0 Planned

New Transcript Flow Action

It would be great if I could add my own text to the conversation history, or label parts of the conversation, because what I would like to be able to do is extract specific information from the conversation that I can send to an Agent at the same ...
almost 2 years ago in  0

Admin Conversation History - Ability to see a summary of a user's conversation

Whilst reviewing the Conversation History section in Admin, some of my user's conversations are very long and it would be great if I could, for example: See a simple summary of the full conversation Be able to understand if the user received a sat...
almost 2 years ago in  0

Ability to include more information / examples on flow action labels (and other input labels)

When new users start using flow, or I come back to it after a break, it's not always easy to know how I need to structure the data into the inputs of a flow action. For example, just recently, I forgot I need to specify a single value as an array ...
almost 2 years ago in  0 Planned

Ability to capture more data from the web widget

When Tenjin is embedded on a website page, is it possible to capture more information, such as the page the user is on, pages the user was on, a product they're viewing, the logged-in user's details, etc.? Depending upon the use case of the assist...
about 2 years ago in  0

Ability to expand the 'conversation flow' functionality with 'back-end flow' functionality?

Can you add a back-end workflow because at the moment alternatives are having to be used (Quickwork / Power Automate); I'd like the ability for flow functionality to exist outside the Bot, especially as some tasks take time to complete. It would a...
about 2 years ago in  0

Ability to bulk export and import data (provides tenant backup capability)

To make backing-up my tenant easier and quicker, or migrating it from one system to another, would it be possible to back it up / export it one go, with the additional option of deciding what I backup within the tenant; for example, all flows and ...
about 2 years ago in  0 Planned

Admin banner (and bot notification) to provide messaging to users

Internally we use Teams to notify staff of deployments (and downtime), but there is nothing informing people in the process of using Tenjin who could lose their conversations and any unsaved admin updates. We would also like a way of providing use...
about 4 years ago in  0 Will not implement

Ability to compare one or more conversations

I would like to compare answers to questions in flows. If I could see them side by side, it would be easier to see how the bots are being used and how I can improve my knowledge base and the questions asked. Due to third party integrations, it’s m...
about 2 years ago in  0 Will not implement